Reviews are the single biggest driver of new cleaning bookings — and the easiest thing to forget to ask for. Review Harvesting asks every time, at the right moment, automatically.
What it does
After each completed clean, a sequence requests a review, routes satisfied customers straight to your Google profile, and quietly catches unhappy customers privately — so problems get fixed instead of posted.
The pain point it solves
- Five-star jobs never become reviews because nobody asks.
- Asking too late (a day or two later) kills response rates.
- One bad review that could have been resolved privately tanks your rating.
How it works under the hood
Asks at the perfect moment
The request fires through SMS Automation right after the clean is marked complete, while satisfaction is highest — far better timing than a delayed email.
Routes happy to Google, unhappy to you
A quick sentiment check routes 4–5 star customers to a one-tap Google review deeplink, and routes anyone unhappy to a private feedback path that alerts you to recover the relationship first.
Compounds with GMB
New reviews are answered automatically by Google My Business Reply, building an active, high-rating profile that climbs the local map pack.
Measurable outcomes
Operators commonly go from a trickle of reviews to a steady stream of new 5★ reviews per month, with fewer negative surprises.
How it fits the rest of the snapshot
Review Harvesting closes the loop after every job, working with SMS Automation, Appointment Automation, and Google My Business Reply. It’s part of the complete snapshot.
Book a demo to see the review sequence run.